We know how important it is for your products to arrive cleaned and fully functioning according to our photos and description. All of our products are cleaned and sanitized prior to being introduced to our customers to the best of our abilities. But keep in mind, we make mistakes sometimes. If we make a mistake we will do everything in our power to fix it.
If your package/box arrives and it appears to be damaged physically or by sound, please reach out to us immediately and take photos of the packaging so we are able address the situation with the postal service right away. It is very important to us that your package arrives to you safe and sound. We may at times use news paper, magazine pages, paper, random branded boxes, foam cut outs and etc. We guarantee that all of our products are always listed with the 100% intent of being as accurate as we possibly can.
There is always a possibility of a typo or an error that can potentially be made on our end without the intent of doing so. We are in the business of making it right for our customer and will always do everything possible to ensure we fulfill our promise of standing behind our products and how they are described with photos and descriptions. Please refer to your particular item you are purchasing but in a general sense we usually offer a?If we made the mistake or if the item just isn? T what you need, want, or expected. If item is not functioning or not as described, please reach out prior to opening a return so we are able to assist in finding a solution based on our collective findings.
Feel free to reach out to us if you have any questions or if you are looking for anything in particular! Thank you for choosing Havana Concepts!
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